What travellershonestly think.

Booked our 10-day Maldives package through the team — saved £340 vs the price we'd quoted on Booking.com. Hassan and the team were on WhatsApp at 9pm answering every question. Tickets emailed in 4 hours. This is how travel agents used to be.

We had our Canadian eTA approved in 38 hours after I'd been quoted 'minimum 2 weeks' elsewhere. £85 fee, no hidden charges. They walked Mum through the biometric appointment in Urdu — that meant a lot.

ELSA actually understood my brief — 5 of us including a 3-year-old, sensory-friendly, halal options. Got a hand-built Bali itinerary from a real specialist within the hour. The 12-night villa stay was flawless.

Picked up the phone Sunday at 19:00 — booked Bangkok return in business class. Same fare as Skyscanner. £30 service fee was clearly disclosed up front. PDF tickets in 2 hours. Booked again 6 weeks later.

Our New York anniversary trip was salvaged when British Airways cancelled the outbound. The team rebooked us on Virgin Atlantic in 25 minutes, no extra cost. That is the difference between an OTA and a real agent.

Family of 7 to Karachi every winter. Around the World saved us £210 each on PIA direct + handled the visa runaround for my elderly parents. WhatsApp support in Urdu was the deciding factor. Booked again for Eid 2026.

20-year client. South Africa & Mauritius twin centre this year — Singita Sabi Sand into the One&Only Le Saint Géran. Two hand-picked specialists, no call-centre nonsense. Every detail, including the children's flight transfers, was confirmed in writing weeks before departure.

Solo female traveller, Egypt 10 days. They arranged a female English-speaking guide for Cairo, Luxor and Aswan. Felt safe the entire time. Hotel upgrades at every property. Will recommend to my book club.

Schengen visa application for my wife — they prepared the entire dossier, booked appointment in Islamabad, and the visa came in 8 working days. £150 well spent vs the agencies that quoted £500+ with no guarantee.

First time travelling beyond Europe. Vietnam from north to south — Hanoi, Hoi An, Ho Chi Minh — they sorted internal flights, hotel transfers, even pre-paid SIM cards on arrival. I felt looked after every single step. Came back with a new favourite country.

Umrah package for my parents — they handled the Saudi visa, hotel in Mecca within walking distance of Haram, transport to Medina, and a Hajj-experienced ground crew. Perfect price, even more perfect service. JazakAllah Khair.

Relocation flights for the family of 5 from Sydney to London — pet transport, excess baggage, business class for the long-haul, and a hotel in London for the first week. One agent, one invoice. Saved us £1,800 vs the consolidator we'd been quoted.

Turkey all-inclusive was superb value and the hotel was exactly as described. One star off because our return airport transfer turned up 25 minutes late and I had to phone the emergency line. To be fair — they answered in three rings, tracked the driver, and refunded the transfer cost the same evening. Would still book again.

The holiday itself was great — flights, hotel, all spot on. But in the run-up to Eid the response times were poor. I waited nearly two days for a callback about changing a passenger name, which was stressful. They sorted it in the end without charging a fee, but the wait knocked my confidence.

Disappointed on arrival — the 'sea view' room in Istanbul overlooked a car park and reception had no note of our request. I had to call the agency twice before it was taken seriously. They did move us to a better hotel the next day and refunded £120, but the first 24 hours soured the start of our anniversary.

Flights to Lahore were the cheapest I found anywhere — genuinely beat Skyscanner by £62 each. Only niggle: the seat-selection confirmation email arrived the day before departure, which had me nervous. Everything was fine at check-in. Solid, honest service.